Refund policy

Returns & Refunds Policy

At Kabza’s Crafts, every product is carefully handmade and inspected before it leaves our workshop. Because our pieces are crafted with care and attention to detail, we have a simple returns policy designed to protect both our customers and our small business.

Returns

We accept returns on eligible products within 7 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must not have been damaged, altered, washed, scratched, or marked after delivery.

  • The item must be returned with its original packaging, where applicable.

  • Proof of purchase must be provided.

Handmade & Custom Products

Because our products are handmade, minor variations in colour, texture, grain, stitching, and finish are natural characteristics of genuine leather and are not considered defects.

Custom-made or personalised products are not eligible for return or exchange, unless the item arrives damaged or has a confirmed manufacturing defect.

Damaged or Incorrect Items

We take great care when preparing every order. However, if your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

Once reviewed, we will determine the appropriate solution, which may include a replacement, repair, or refund.

Refunds

Approved refunds will be processed after the returned item has been received and inspected.

Refunds will be made using the original payment method where possible. Please allow the relevant processing time for your bank or payment provider to reflect the funds.

Original delivery fees are non-refundable, unless the return is due to an error on our part or the item arrived defective.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

If the return is due to an incorrect, damaged, or defective item supplied by Kabza’s Crafts, we will assist with the return shipping arrangements.

Exchanges

We may offer exchanges where stock is available. If the requested replacement is unavailable, we may offer an alternative product or refund in accordance with this policy.

Change of Mind

We understand that sometimes you may change your mind after placing an order. Where eligible, you may request a return within 7 days of delivery, provided the product is unused and in its original condition.

Return approval is required before sending any item back.

How to Request a Return

To request a return, please contact Kabza’s Crafts through our official customer service channels and provide your order number and reason for the return.

Please do not send an item back without receiving return instructions from us first.

Our Promise

Every Kabza’s Crafts piece represents the work of real people and local craftsmanship. We want you to love what you receive, while also making sure our small business can continue supporting the talented people who make our products.

Thank you for supporting Kabza’s Crafts and proudly South African craftsmanship.

Kabza’s Crafts
Made by hand. Rooted in home. Crafted with purpose.