Terms of service

Terms of Service

Last Updated: 2 October 2026

Welcome to Kabza’s Crafts. These Terms of Service govern your use of our website and your purchase of products from Kabza’s Crafts.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Kabza’s Crafts

Kabza’s Crafts is a proudly South African, Black-owned business based in Zeerust, North West.

Our products are handmade in-house and produced with care by local artisans and members of the surrounding community.

2. Products

We make every effort to ensure that product descriptions, photographs, colours, dimensions, and prices displayed on our website are accurate.

Because our products are handmade, natural variations in leather grain, texture, colour, stitching, and finish may occur. These variations are a natural characteristic of handmade leather products and are not necessarily considered defects.

Product availability may change without notice.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is only considered accepted once payment has been successfully received and Kabza’s Crafts has confirmed the order.

We reserve the right to cancel or refuse an order in circumstances including:

  • The product is unavailable.

  • An incorrect price or product description was displayed.

  • Payment could not be verified.

  • We suspect fraudulent or unauthorised activity.

  • Circumstances beyond our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, you will be entitled to a refund of the amount paid for the cancelled order.

4. Pricing and Payment

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Kabza’s Crafts reserves the right to change product prices at any time. Price changes will not affect orders that have already been confirmed and paid for.

Customers are responsible for ensuring that all payment information provided is accurate and authorised.

5. Delivery

We aim to process and dispatch orders within the timeframe communicated at checkout or during the ordering process.

Delivery times may vary depending on the customer's location, courier availability, public holidays, weather, or other circumstances outside our reasonable control.

Once an order has been handed to the courier, delays caused by the courier are outside Kabza’s Crafts' direct control. We will, however, make reasonable efforts to assist customers in resolving delivery issues.

Customers are responsible for providing a complete and accurate delivery address.

6. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Customers should review the policy before placing an order.

Certain products, including personalised or custom-made products, may not qualify for return unless they are defective or incorrectly supplied.

7. Intellectual Property

All content appearing on the Kabza’s Crafts website, including but not limited to:

  • Logos

  • Product photographs

  • Brand names

  • Text

  • Graphics

  • Designs

  • Videos

  • Website layouts

is owned by or licensed to Kabza’s Crafts and may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

8. Website Use

You agree to use our website only for lawful purposes.

You may not:

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the operation or security of the website.

  • Use the website for fraudulent purposes.

  • Copy or reproduce website content without permission.

  • Introduce malicious software, viruses, or other harmful material.

We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been violated.

9. Product Care

Leather is a natural material and requires appropriate care.

Kabza’s Crafts is not responsible for damage caused by misuse, improper storage, exposure to excessive moisture, chemicals, heat, or failure to follow reasonable product-care instructions.

10. Third-Party Services

Our website may use third-party services, including payment processors, courier companies, website providers, and other service providers.

We are not responsible for interruptions, errors, or failures caused by third-party services, although we will make reasonable efforts to assist customers where possible.

11. Limitation of Liability

To the extent permitted by applicable law, Kabza’s Crafts will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable South African law.

12. Privacy

Any personal information collected through our website will be handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

13. Changes to These Terms

Kabza’s Crafts reserves the right to update these Terms of Service from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

Your continued use of our website after changes have been published constitutes acceptance of the updated terms.

14. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from these terms will be dealt with in accordance with applicable South African law.

15. Contact Us

If you have any questions regarding these Terms of Service, your order, or our products, please contact Kabza’s Crafts through the contact details provided on our website.

Thank You for Supporting Local

Every Kabza’s Crafts purchase supports a growing South African business and helps us create opportunities for local craftsmanship.

Kabza’s Crafts
Made by hand. Rooted in home. Crafted with purpose.

Zeerust, North West, South Africa.